Shipping Information
At ESLingerie.com we are proud to offer you FREE shipping on all US orders over $49! If your order is under $49 we provide you with the best shipping prices available. We have a passion for getting new items in your hands as quickly as possible and over 90% of our orders ship same day. Here is an easy rule of thumb as to when you can expect your new items to arrive.
Clothing and Accessories - Arrive in 1-3 Business Days
Shoes - Arrive in 3-5 Business Days
SHIPPING INFORMATION:
|
Method |
Cost for Orders Less than $49 (Before Tax) |
Cost for Orders $49 or More (Before Tax) |
In-Transit Time* |
|
US Shipping
(Clothing) |
$2.99 | free** | 1-3 business days* |
|
US Shipping
(Shoes) |
$8.99 | free** | 3-5 business days* |
|
Canada Shipping
(Clothing) |
$8.99 | free** over $79 | 4-7 business days* |
|
Canada Shipping
(Shoes) |
not currently available | not currently available | not currently available |
|
International
Shipping |
destination based rates provided at checkout | shipping time varies | |
*Ellie Shoes not eligible for International Shipping
* In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy Page.
** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
Overnight Shipping - Please reach out to us for express shipping rates. This is a premium service subject to higher shipping rates out of our control.
For more information on our shipping policies, please see below
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
ES Lingerie is proud to service customers all over the world! The default pricing on our site is in USD. Please process your order and a customer service rep will get back to you with a payment request for international shipping.
Note: In some instances, delivery may be delayed depending on your country's customs. ES Lingerie and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as ES Lingerie does not cover additional customs fee charges. ES Lingerie is not responsible for applicable customs fees, import duties, taxes, or any other charges.
Shipping fees are non-refundable unless you received a damaged item. If you would like to return a damaged item, please use the following process:
1) Contact our Customer Care team
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
To report a damaged item, please use the following process:
1) Contact our Customer Care team
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.